Terms of service

Website usage terms and conditions

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Suresheds UK Ltd’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Suresheds UK Ltd’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is 29 South View Road, Hoyland, Barnsley, South Yorkshire, S74 9EB. Our company registration number is 11120443. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

The content of the pages of this website is for your general information and use only. It is subject to change without notice.
This website uses cookies to monitor browsing preferences.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Building terms and conditionsBase PreparationWhen purchasing a garden building it is really important that the base is perfectly level and firm, as this forms the foundation on which the garden building will sit. If the building is installed at the customer’s request on an existing unsuitable base, then there is no warranty on the product. It is of the discretion of our fitting team to determine whether the customers own base is suitable.We provide a range of bases, see our website. These are made from tanalised 4×2 timber therefore, if they are pegged directly into soil this may cause the timber to rot prematurely, the of this will vary (Bases carry a 3 year warranty).On arrival if the base is unsuitable, this will prevent and delay the erection of the garden building and an additional site abortion charge will be incurred. If the customer requests Suresheds UK LTD to fit the building at a later date on a suitable base, there will be a 20% recall fee of the building cost (minimum of £250).

Access to the location

Consider any obstructions that may prevent access to the location where the garden building is to be erected for example height restrictions, arch top gates, witdh of alleyways, fences, overhead cables, trees, bushes, multiple sets of steps, tight/sharp corners. house doors, etc. Customer must advise us of any obstructions at the time of order.

On arrival if access cannot be gained, this will prevent and delay the erection of the garden building and an additional site abortion charge will be incurred. Suresheds UK fitters need roughly 18 inches around the building to fit the garden building properly.

Electrics

If the garden building is to be fitted with an electrical package, then it is the customers responsibility to ensure that there is a safe electrical supply to the location.

Suresheds UK Limited will take no responsibility for the electrical supply. We do not connect the garden building to the main supply

Painted Buildings

We offer a range of painted garden buildings. Although we take care in painting the building, wood is a natural product so will have knots and can expand and shrink, due to changes in temperature, so may impact on the look of the paint.

Timber

All our products are made from tanalised timber.

Wood is a natural product and may result in natural movement, for example, some expansion and shrinking. Knots and natural holes may also be visible. This is something that we cannot prevent.

The timber will require care and maintenance, it must be re-treated once it has dried out and it is also recommended that it is treated with an oil based product yearly. We can supply these products or offer advice and guidance. We will not be held liable if the wrong products are used, so if in doubt, please seek advice.

Garden buildings subject to heavy persistent rain are not 100% watertight, and may be subject to leaks over time and may show signs of dampness. Coating in an oil based product may assist in preventing this from occurring.

Timber Guarantees

12mm tanalised shiplap cladding – 10 years from decay

16mm tanalised loglap/shiplap cladding – 15 years from decay

20mm tanalised loglap/shiplap cladding – 15 years from decay

Glass – no guarantee is given

Roofing materials

We offer various types of roofing material.

Felt – this is made from polyester, on occasions this can ripple, which may occur with temperature changes and is not an error with the material. Trees, brambles, bushes and bird droppings must be regularly removed or warranty will be void and this can lead to tears, rips and erosion in the roofing material.

Felt Guarantee

1 year manufactures warranty

Bitumin – This is a corrogated sheet.

Bitumin Guarantee

1 years manufactures warranty

EDPM Firestone Rubber Rood

Firestone rubber roofing – This is made of rubber membrane which is impervious to leaks. Provided it is not in close proximity to trees and bushes, which are likely to pierce the rubber membrane. All bushes and trees must be trimmed back from the roof.

EPDM Firestone Rubber Roof Guarantee – 25 Years, providing bushes and trees are regularly trimmed.

Condensation

Timber is a natural product therefore as weather temperatures fluctuate, condensation may occur. This is completely normal and can be mistaken as leaking which is not the case. You may add vents to your garden building, keep doors open or open anyyopening windows to help ensure the garden building is well ventilated, especially when it is not in use. If a building is not well ventilated this may lead to moisture and mould which Suresheds UK Ltd hold no responsablity for.

Placing an order, in person or on the phone

1. Orders are subject to a deposit at the time of order.

2. The customer will be requested to sign the order form and this will be a legally binding document.

3. Please read the terms and conditions.

4. At the time of order, an estimated lead time for delivery will be given to the customer.

5. Any amendments to the order must be given 14 days prior to delivery.

6. Cancellations will result in the loss of the deposit.

7. Any queries, please contact the office on 01709 205959.

8. Full payment must be made 24 hours before or installation will not go ahead.

Placing an order online

1. Orders require a deposit at the time of order, with the outstanding balance payable on delivery.

2. The placement of an order will act as a signed order form and this will be a legally binding document.